Privacy Policy

Who is responsible

The store operator is Chengdu Chuan Yue Wuxian Technology Co., Ltd., at No. 11, 8th Floor, Unit 2, Building 3, 88 Yangzishan Road, Chenghua District, Chengdu, Sichuan Province, China. Contact service@velyxora.com for privacy questions or requests. Shopify provides the ecommerce platform and may process some information for its own purposes as explained in its Consumer Privacy Policy.

Information and sources

We receive information you provide at checkout, in account forms, when subscribing, or in support messages: name, email, phone, billing and shipping address, order details, preferences and correspondence. Payment providers process payment details; we do not ask you to send full card numbers by email.

Our store and service providers may collect device, browser, IP address, cookie identifiers, navigation and transaction information through the storefront. We may receive shipment updates, payment confirmations and fraud-related information from providers involved in your order.

Why information is used

We use information to process orders and payments, deliver goods, manage returns, provide support, maintain accounts, protect the store against fraud, comply with recordkeeping obligations and improve the shopping experience. Where permitted and based on your choices, we may send product news or marketing. You can unsubscribe at any time.

Service providers and other disclosures

Information necessary for these purposes may be shared with Shopify, payment processors, delivery providers, support and technical service providers, and professional advisers. We may disclose information when required by law, to protect legal rights, or in connection with a lawful business transfer. We do not publish your order or contact details as customer testimonials without permission.

Cookies, analytics and choices

Cookies and similar technologies support cart, checkout, security and store functionality. Non-essential analytics or advertising processing may depend on your consent and applicable law. Use the store’s privacy controls, browser cookie settings or Privacy Choices page to manage available options. Browser settings may affect functionality. Marketing email opt-out is available through the unsubscribe link.

For information about Shopify’s own processing and choices, visit its Consumer Privacy Policy and privacy controls. We do not claim that a particular third-party advertising pixel is installed unless it is actually configured.

Retention, security and transfers

Information is retained as needed for orders, support, accounting, disputes and legal obligations, then deleted or anonymised when no longer required. Retention depends on the record and applicable rules. We use reasonable safeguards, but no internet service can guarantee absolute security.

Our company is in China and Shopify and other providers may process information in other countries. Where required, appropriate transfer protections apply. Contact us with questions about the handling of your information.

Your rights and requests

Depending on applicable law, you may request access, correction, deletion, a copy of your information, restrictions or objection to processing, withdrawal of consent, and opt-out of sale, sharing or targeted advertising. Email service@velyxora.com or use Privacy Choices. We may need proportionate information to verify a request, and some records must be retained by law. We will not discriminate for exercising applicable privacy rights. You may contact the competent regulator if concerns remain unresolved.

Children and policy updates

The store is intended for adult shoppers. We do not knowingly collect children’s information for marketing. If you believe a child has provided information, contact us. We may update this policy as store operations or requirements change; the effective date will be revised.