Contact Us
Tell us what you need help with and include the information below so we can understand your request. You can email service@velyxora.com or use the contact form on this page.
Choosing a bowl
Tell us which model you are considering and ask about any detail that is not confirmed in the listing. Please do not treat generated images as proof of specifications.
Orders and delivery
Include your order number and the email used at checkout. For tracking issues, describe the latest tracking update. Never send your full payment card details.
Product care or an issue
Include the product name and a clear description. If an item arrives damaged or incorrect, keep the packaging and provide photos by email when requested.
Returns start with an email
Contact us within 30 days of delivery before sending anything back. Include your order number, item and reason. Our default return address is No. 11, 8th Floor, Unit 2, Building 3, 88 Yangzishan Road, Chenghua District, Chengdu, Sichuan Province, China. Please wait for return instructions so your package can be identified. Personal-preference return shipping is paid by the buyer; damaged or incorrect items are assessed individually.
Contact Velyxora
Chengdu Chuan Yue Wuxian Technology Co., Ltd.
No. 11, 8th Floor, Unit 2, Building 3, 88 Yangzishan Road, Chenghua District, Chengdu, Sichuan Province, China
Owner: Deng Yuehao
Email: service@velyxora.com